Help Center

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World-class support for world-class kits. Reach out through any channel — we're here to help.

Chat with our team for quick answers. Available Mon-Sat, 9 AM - 7 PM IST.

Send us a detailed query. We respond to all emails within 24 hours.

Speak directly with our support engineers. Mon-Fri, 10 AM - 6 PM IST.

Having trouble building your kit? Access step-by-step video guides and troubleshooting tips.

Need help setting up the coding platform? Follow our quick-start guide for web, iPad, or Android.

Quick Fixes

Motor not spinning — Check battery orientation and ensure connectors are firmly seated.

Bluetooth won't connect — Ensure the kit is powered on and within 10m range. Restart the app if needed.

Code not uploading — Verify USB cable is data-capable (not charge-only). Try a different USB port.

Sensor readings incorrect — Clean the sensor surface gently. Ensure proper alignment as shown in the manual.

App crashes on launch — Update to the latest version. Clear app cache and restart your device.

Missing parts — Email support@sparkbots.in with your order number and a photo of the kit contents.